What customers in car sharing really want – Insight from Sponti-Car's customer service
Car sharing sounds like an app, e‑car and the future. But those who take care at Sponti‑Car of what happens after the booking know: Customer service in car sharing is often more decisive than any technology. Andrea Iseppi, head of customer service at Sponti‑Car, provides insight into a workday that swings between charging problems, billing inquiries and human communication – and shows how trust develops when you really listen.
