Four vehicles, three regular workshop customers! The VW ID3 offered the chance to get to know the service advisor intensively!
One might now think that VW wants to provide sufficient social interaction between customers and customer service with this. Also a form of customer loyalty…..
In our Sponti car fleet there are currently about 70 vehicles. Of all the different brands and models, one product stands out particularly negatively: the ID.3 from Volkswagen.
We have four units in operation, and all already had to undergo the first longer workshop stays after only a few hundred kilometres.
Examples, anyone?
Vehicle 1: Already after about 1’000 km the first failure of the immobilizer. After repair short hope! A few days later a new failure of the battery management followed. And back to the workshop again.
Vehicle 2: Repeated problems with software and control unit updates. Just yesterday it was back from the workshop. Repair duration 8 days!
Vehicle 3 (our glimmer of hope): currently «only» the emergency call is acting up. Repeatedly an error message appears regarding «SOS-Notruf»
Vehicle 4 (the „newest“): After only 1’000 km the battery management failed (hadn't we seen that before?!)
About four weeks later: another total failure. Current status? Unclear. The customer service says matter-of-factly:
„It can be something small, then it’s finished quickly. Or something larger, then it takes longer.“
Fact situation: VW as a problem child in the fleet
In total, at least 50 % of all fleet problems fall on the four VW vehicles. With a total stock of über 70 vehicles a clear disproportion. Especially tragic: The ID.3 models should actually serve as modern, sustainable display signs for electromobility, but in fact a quality catastrophe.
Customer service vs. customer frustration
E-Mobilität lives on trust, in the technology, in availability and in the service. If a vehicle, however, already before the first tyre change shows more workshop days than kilometre performance, then the question arises:
What exactly has Volkswagen actually produced and tested here?
Car-Sharing lives on trust – and on functioning technology
Whoever car-sharing offer uses, wants to be mobile – and specifically immediately, spontaneously and reliable. Our female and male customers do not get on to deal with error messages, non‑functioning charging cables or SOS false alarms. They want sustainable mobility, without having to worry about maintenance, service intervals or control units.
Electric cars in car-sharing must work – period. Because with a e-car-sharing vehicle does not only count the ökological argument. It also concerns trust in availability. About user-friendliness. And above all: about quality.
If a vehicle after 1’000 kilometres spends more time on the lift than on the street, then it scratches not only the manufacturer’s image – it endangers the whole mobility concept. For sharing fleet solutions, as we operate at Sponti-Car operate, reliability is not a luxury, but the decisive success factor. Because those who share do not want to have to discuss daily whether the car today again „acts up“.
